Refund policy

We hope you enjoy your purchases from Hangs World LLC. This Refund & Return Policy explains how Hangs World LLC (“we,” “us,” or “our”) handles returns and refunds for orders placed through our Website.

Scope

This Policy applies to purchases made directly through our official channels and delivered within the United States. We primarily serve customers within the U.S.

Return Window

Unless otherwise indicated on the product page or at checkout, you may request a return within 30 calendar days from the date your order is marked as delivered.

Requests submitted outside this 30-day period may be rejected.

Conditions for Returns

To be eligible for a return and refund:

Items must be unused, clean, and in their original condition;
All original packaging, protective materials, labels, manuals, and accessories, if applicable, must be included; and
You must provide proof of purchase, such as an order confirmation or order number.

If returned items show signs of use, damage, missing parts, or improper handling, we may refuse the return or issue only a partial refund.

For home and lifestyle products, items must be returned without signs of excessive wear, stains, scratches, dents, water damage, odors, or missing components.

Contact Us Before Returning

We use different warehouses and logistics partners, so return addresses may vary by order. Do not send any items to our office address without prior confirmation.

Before returning an item, please contact our support team within the applicable return period:

Email: info@hangsworld.shop
Phone: +86 189 8631 2100

Please provide your name, order number, the item or items you wish to return, and the reason for the return.

If your request is approved, we will provide the correct return warehouse address and any required reference number or special instructions.

Returns sent without approval or to the wrong address may not be processed or refunded.

Return Shipping Costs

If the return is due to our error, such as receiving the wrong item or a confirmed product defect, we may provide a prepaid return label or reimburse reasonable return shipping costs after reviewing supporting evidence, such as photos or videos.

If the return is due to personal reasons, including a change of mind, personal preference, ordering the wrong item, or no longer needing the product, you are responsible for the return shipping costs.

Original shipping fees are generally non-refundable.

Damaged or Defective Items

If your item arrives damaged or appears defective, please contact us within 7 calendar days of delivery.

Please provide your order number along with clear photos or videos showing:

The item;
The outer packaging;
The inner packaging; and
Any damaged or defective areas.

After reviewing the information, we may offer a replacement, partial refund, or full refund, as appropriate.

Refund Process

Once your return is received and inspected, we will notify you whether your refund has been approved or rejected.

Approved refunds will be issued to the original payment method only.

Please allow 7–14 business days for the refund to appear in your account, depending on your bank or payment provider.

Exchanges

We do not offer direct exchanges. To purchase a different item, please return the original item in accordance with this Policy and place a new order through our Website.